Terms of Use

1Services
1.1The online store www.ec2home.com is wholly owned and operated by Bright Mind Limited (hereinafter called “We”, “Our Company”, “webstore” or www.ec2home.com). We provide sales services through internet by our webstore or mobile applications or software.
1.2Our service scope is Hong Kong Special Administrative Region
1.3By using our webstore you agree to be bound by the following terms and conditions. Please read them carefully
  
2Registration
2.1You are required to register when you use our services, and the registration consists of legal binding contract.
2.2In using our services, you agree to:
2.2.1provide true, accurate, update and complete information about yourself when filling out our registration form; and
2.2.2regularly and promptly update your registration information to keep it true, accurate, update and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not updated or incomplete, we have the right to suspend or terminate your registration.
  
3Price and Payment
3.1We will use all reasonable commercial endeavors to display and update our pricing.
3.2We will make refund if we cancel your paid order, and you agree and accept that we will not offer any compensation for disappointment suffered.
3.3We accept various kinds of electronic payment through internet, including but not limited to Credit Card of VISA, Master and China Union Pay, and electronic wallet of ALIPAY, O!ePay, TNG, WeChat Pay, Android Pay and Apply Pay. When you place an order, you authorize us to debit the amount of your order at your designated electronic payment. Title in the merchandise does not pass to you until payment has been received.
3.4We may use third party payment service to process online transactions. When you place an order, you agree and accept that your electronic payment or credit card information will be collected, processed, and kept by us and a payment service provider subject to its terms and conditions. You agree and accept that you are solely and exclusively responsible for any losses incurred or sustained by you in making credit card transaction, and in no event shall any such losses in whole or in part be borne by us.
  
4Delivery
4.1Delivery of goods. Except Public Holidays, impact of weather conditions such as rainstorm or typhoon warning signal, the impact of adverse traffic conditions, or our announced special arrangement, we will arrange order and send them to delivery or courier services within 48 hours upon received the order generally. We will use delivery services including but not limited to Hong Kong Post or courier service companies. You accept and agree that the title of the goods will be transferred to you when the goods has been sent or delivered to your designated address or location, and we shall have no further responsibility or liability on the goods. You also agree and accept it is our discretion to charge you extra fee or cancel the order if you can not collect the goods under any circumstances.
If you choose to use postal service of Hongkong Post, you agree and accept that the ownership of the product has been transferred to you at the moment the product is put into the mailbox, and you have to bear the risk of damage and loss during the postal process. Our company will keep the video clips of the packing and drop into mailbox of relevant product for 30 days to prove that the products have been sent via Hongkong Post and provide evidence for you to claim the lost against Hongkong Post if any
All the delivery time are estimated for reference only, you agree and accept that you can not  cancel the order or ask for refund. We reserve the right to decline delivery at our sole discretion, and you agree and accept that we will not accept order cancellation or refund under any circumstances.
 
4.2Delivery of Recharge voucher of mobile services. You are required to input twice the mobile number (hereinafter called “recharge number”) to be top-up when purchasing mobile service recharge voucher (hereinafter called “Voucher”) to ensure recharge number correct. After received payment from you, we will:
(1)Use Short Message Service (SMS) to send the PIN number of Voucher to the recharge number, or
(2)Recharge the Voucher amount directly into the recharge number account through relevant mobile network operator’s system.
If no SMS received after buying voucher. If you are a registered member of www.ec2home.com, please login your account and get the sales order number of voucher, and use “Resend Voucher Function” to get the SMS again, and you are entitled 2 times of SMS resend. If you purchase through visitor identity, please contact our Customer Services during office hour and PIN resend. We will not accept order cancellation nor refund under any circumstances once you confirmed buying voucher.
  
5Goods Return or Exchange
5.1We reserve our discretion of goods exchange or goods return.
5.2Within 2 days after received the goods, you can request return or exchange if the delivered quantity is incorrect or the goods is/are not ordered by you; and the goods must be remained unused, unseal and in its packing upon delivery to you.
5.3If the goods has any defeats, malfunctions or non-human damages, you can request return or exchange within 2 days after received the goods. Any exchange or return request will be accepted only if the claim item has been returned to us with all packings, all on-pack items and accessories, and the claim item must be approved after the inspection of our appointed party or relevant supplier. It normally takes 7 working days upon our receipt of returned claim item.
5.4You agree and accept that we have discretion of exchange, return and refund. In case of refund, relevant purchase record will be deleted in all relevant mileage, reward, retention program.
  
6Disclaimer & Limitation of Liability
6.1We do not warrant our site or any of its contents is accurate, complete or reliable.
6.2We do not warrant or promise that enter or use webstore (including using our applications or software) or any parts in our site is uninterrupted, reliable or fault-free.
6.3You agree that no data transmission over the Internet can be totally secure. Whilst we strive to protect such information, we do not warrant and cannot ensure the security of any information which you transmit to us. Any information which you transmit to us is transmitted at your own risk.
6.4We do not warrant and further deny all liability (whether arising in contract, tort or otherwise and whether or not due to our negligence) which we may otherwise have to you as a result of:
6.4.1any technical, factual, textual or typographical inaccuracies, errors or omissions on or relating to webstore (including using our applications or software) or any information on our webstore; or
6.4.2the unavailability of webstore (or any part of it), merchandise or services; or
6.4.3any delay in providing, or failure to provide or make available, merchandise or services, or any negligent provision of merchandise or services; or
6.4.4any merchandise not being of merchantable quality or fit for their intended purpose; or
6.4.5any misrepresentation on or relating to our site, the merchandise or the services.
6.5we will not be liable to you for any indirect or consequential loss, damage or expenses, including loss of profits, business or goodwill, arising out of any problem you notify to us. We further deny any responsibility to pay for any claim or lost.
  
7User Warranty. As our user, you declare, promise and warrant that you will not:
7.1interfere with or disrupt the operation of our site or the servers or networks used to make our site available;
7.2transmit or otherwise make available in connection with our webstore any virus, worm, Trojan horse or other computer code that is harmful or invasive or may or is intended to damage the operation of, or to monitor the use of, any hardware, software, or equipment;
7.3modify, adapt, translate, reverse engineer, decompile or disassemble any portion of webstore (including our applications or software);
7.4create a database by systematically downloading and storing the Content, User Content or any site content; and
7.5use our site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others.
  
8Content
8.1We own all the content and the intellectual property rights of all the content, user content, design, text, graphics and other materials of our website. Unless you have our written consent, any copy, reproduce, distribute, modify or reformat of our content is strictly prohibited.
8.2We shall use best endeavors to ensure the accuracy of the content. However, we do not warrant the accuracy, quality or completeness of the content.
8.3You accept that we do not warrant or endorse any products that advertisement in our webstore. We further deny any responsibility and liability of reliance upon the accuracy of the information contained on webstore.
8.4Links or hypertext links in webstore may take you outside our website. Links are provided for your convenience and inclusion of any link does not imply endorsement or approval by us of the linked site, its operator or its content. We are not responsible for the content of any website outside our site
  
9User Content
9.1We may provide chatroom or forum for user to share their personal experience; these experiences can be in the form of text, graphic, table or chat, voice or video, hereinafter called “User content”.
9.2the User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to the safety of any person, aimed at harassing any person or otherwise is inappropriate for display on our site;
9.3upon our request, you will provide us with written copies of any consents, permissions and licenses that you are required to obtain.
9.4We deny and do not warrant the authenticity or reliability of the user content, you have to take all the risk and responsibility of using the user content.
9.5When you submit any user generated content including all text, files, images, photos, sounds, videos or other materials to webstore (“User Content”), you grant to us, a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable fully paid-up and royalty-free license to reproduce, distribute, communicate to the public, publicly perform, modify, prepare derivative works of, display and otherwise use the User Content in connection with the site, including without limitation for the purposes of promoting and redistributing part or all of the site in any media formats and through any media channel. You hereby waive, and procure that all other authors of the User Content waive, all moral rights in the User Content (including rights to be identified as the author of the User Content or to object to any derogatory treatment of the User Content), whether such rights subsist now or at any time in the future in any place in the world.
  
10Indemnity
 You agree to indemnify us including but not limited our directors, employees and contractors, and hold us all harmless from any claim, loss, damage, cost, expense (including legal expenses) or other liability which may be incurred by us arising out of any breach of the covenants, warranties, representations and agreements herein.
  
11Termination of services
11.1We may terminate your access to our site or registration immediately if you are in breach of any of these terms and conditions
11.2We reserve our discretion to terminate your registration, reject you to enter our webstore and/ or ceased to provide you any services or content at any time without notification.
11.3If your registration has been terminated, all the rights and rewarding scheme (if any) will be forfeited immediately without any compensation.
  
12Others
12.1We reserve the right at any time without notice to revise the content of our webstore (including the services offered by us) and these terms and conditions. Any changes to these terms and conditions will be posted on webstore and by continuing to use our webstore following any such change you will signify that you agree to be bound by the revised terms and conditions of use. This right includes the right to change any of the documentation which forms part of these terms and conditions.
12.2Our privacy policy covers our use of any information you provide. In using our services, you agree that we may collect, store, and use information about you in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
12.3We reserve the right at our sole discretion to deny users access to our site or any part of our site without notice and to decline to provide our services to any user that is in breach of these terms and conditions.
12.4If any clause hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other clause and such invalid clause shall be deemed to be severed from these terms and conditions
12.5We may assign these terms and conditions or appoint any third party, to provide the services to you on our behalf or to perform any of our obligations under these terms and conditions.
12.6These terms and conditions are governed by the laws in force in Hong Kong. You agree to submit to the exclusive jurisdiction of Hong Kong courts.
12.7These terms and conditions form the integral part of the General Terms and Conditions.

 


Version updated:(30 October 2019)